Q: Can I come take a tour? A: Yes! We would love the opportunity to show you the building and discuss the details of your event. Please call us at 425-737-1566 or email email@example.com We will make sure we schedule a time with you when we don’t have events taking place in the rooms that you would like to see. We typically schedule tours from 11am-7pm during the week, and we can often also accommodate tours on Saturdays and occasional weekday evenings.
Q: Do you offer payment plans? A: Yes, we offer payment plans and we are happy to work with you. An initial deposit is due at the time of booking and you have the option to pay in full or to set up a monthly payment plan. For specific information, please contact us directly. If you are booking within 3 months of your event, full payment is due at the time of booking.
Q: Can I bring in outside catering? A: Here at The Haven Event Space we have an open-vendor policy. You are able to bring in any vendor that you would like, including the caterer of your choice, with no restrictions. We have a list of recommended vendors that you are welcome to choose from, but we do not require you to use anyone on that list, with the exception of our preferred bartender if you are planning on having alcohol and if you have more than 50 guests. Please contact us for a list of our recommended vendors.
Q: When is The Haven Event Space open? A: The Haven Event Space is available for events on Weekdays from 9am-10pm and Weekends from 9am-11pm. Contact The Haven directly for rental rates after 11pm. On days when we do not have events scheduled, our office hours are Monday-Saturday from 11am-7pm.
Q: How do I book my event? A: Bookings should be done in person. For payment plan options, please make your reservation in person or over the phone with a Haven Event Space representative.
Q:How can I make my payments? A: The Haven accepts payments by credit or debit card, personal check, cashier’s check or money order. We do not accept cash. If you are paying with a credit or debit card, feel free to call 425-737-1566.
Q: What is your cancellation policy? A: All sales are final. Once you are booked there is no refund of money upon cancellation or rescheduling.
Q: How much time should I book in each room? A: You can rent each room for the amount of time you need the space for, including the time that you need for your decorating. Blocks of time start on the hour. We rent our rooms for 4 hours, 6 hours, 9 hours, 12 hours, or all day on Weekends (10am-11pm). We also have business-friendly time blocks available from 9am-5pm. When you arrive at the start of your event, everything that The Haven provides will be set up, allowing you and your vendors time to set up any additional items.
Q: I don't need 9 hours; why can't I rent fewer hours than that? A: In our vast experience in the event industry, we have found that it is stressful for both the event host and the vendors to try to complete everything in a smaller block than 6 hours (9 hours for wedding events). This causes your caterer to be rushed, doesn’t allow much time for the setup of personal items, and it adds undue stress. Because of this, we have competitively priced our time blocks so that you have a comfortable amount of time while still staying within your budget.
Q: What kind of clean up am I responsible for? A: You are responsible for leaving the venue in a tidy condition which includes hauling garbage to the dumpster, and taking everything you brought in. You are not responsible for sweeping, mopping, or cleaning restrooms.
Q: What is included with each reservation? A: When you book your wedding or social event at The Haven, we include all of your event essentials for no extra charge. All wedding or social event reservations include: tables, 100 chairs, audiovisual equipment, setup, takedown, lighting. Corporate reservations include tables, 100 chairs, basic black banquet tablecloths, audiovisual equipment, setup, takedown, easels, microphones, wireless internet and staging.
Q: Is there staff onsite during the event? A: Yes. The Haven staff members are available the entire time of your event. We are facility coordinators only, not wedding planners. We do assist with set up and teardown.
Q:What audiovisual equipment do you provide and how much does it cost? A: All of our rooms are equipped with free Wi-Fi, a drop-down screen (or flat-screen TVs in the bar), built-in HD projector, surround sound, a DVD player, and hook-ups for a laptop or an iPod/MP3 player. We are also happy to provide microphones (wired, wireless or lapel) in any of our event rooms or on the patio. All of our audiovisual equipment is included for no extra charge.
Q: Can I drop off items or set up/decorate in advance of my date? A: Haven Event Space offers a generous rental period beginning at 9:00 a.m. until 11:00 p.m. on Friday and Saturday and 10:00 p.m. on Sunday which encompasses all set up and teardown. We do not permit items to be stored, dropped off, or set up prior to the day of the event.
Q: Can we come in early to decorate? A: You are allowed access to your rooms when your time block starts, so if you know you will be needing extra time to decorate, make sure you include your decorating time in whatever time block you choose. When your time block begins, we will have all of your tables, chairs and tablecloths set so the room will be ready for you or your vendors to decorate at that time.
Q: What can I use for the send-off? A: Because of the safety issues and/or the mess they create, we do not allow rice, birdseed, foil/tinsel confetti or streamers, or anything involving fire (fireworks, sparklers, floating lanterns). Glow sticks/wands, colored ribbons on sticks, etc. are fine, and bubbles are allowed outside only. Contact us for approval if you have other ideas.
Q: How much parking is available? A: Haven Event Space offers free lot parking for approximately 100 cars.
Q: Will The Haven Event Space staff set up my décor if I drop it off? A: We appreciate the vision and individuality that you bring to your event, and we don’t feel that it would be appropriate for our staff to set up such personal items. We would never want you to walk into your event and be disappointed with how your décor was arranged if we fail to recreate the look that you have been envisioning. For that reason, we think it’s best that you have someone who is close to you and has been involved with your creative process come in and set up your personal items during your time block. Don’t worry though—we will have all of your tables, chairs and ceiling décor (if applicable) set up and ready to go when you arrive!
Q: Do you allow animals? A: With the exception of service animals, we do not allow animals.
Q: Do you allow sparklers or grand exits? A: Sparklers are allowed outside in the parking lot at The Haven unless prohibited by the city. If a fine is assessed to the client or to The Haven for improper use of fireworks, the client will be responsible for paying all fines in full (including those assessed to The Haven). Bubbles are permitted, however, inside they can provide a slipping hazard so we prefer they be kept outside. We do not allow confetti, rice, fake flower petals, hay or glitter.
Q: Do you have a catering kitchen? A: Yes. The Haven Event Space provides a prep space that features a sinks, refrigeration, warming ovens, microwave, ice, and counter space. Cooking ranges and ovens are not currently available for caterers, but a large trailered BBQ is available at extra cost.
Q: What is the latest we can stay? A: Reservations end at 12:00 a.m. on Fridays and Saturdays and at 10:00 p.m. on Mon-Tues-Weds-Thurs and Sundays. All teardown and clean-up must be completed and everyone departed by that time.
Q: Can we cook our own food at the building? A: The Haven Event Space provides a prep space, however it does not come equipped with a stove or oven. The prep space is ideal for preparing cold items and placing warm items in warming ovens or chaffing dishes. Caterers or restaurants should be prepared to bring the food in hot boxes to keep it warm for your event.
Q: Can we bring in food from home or do a potluck? A: You and your guests are welcome to bring in your own food including homemade items if you would like. Please note that The Haven does not provide plates, napkins, flatware or wait staff.
Q: What about alcohol? A: While the caterer is welcome to supply food and non-alcoholic beverages, all alcohol must be ordered through The Haven Event Space. But don’t worry! The Haven staff works with each client to select an alcohol package that best suits your event needs.
Q: Can I have a friend do the bartending at my event? A: The bartender bears the huge responsibility of monitoring the distribution of the alcohol at your event. The Haven Event Space has a professional bartender who not only possesses a current Washington State class-12 alcohol serving permit. We do not allow guests to self-serve alcohol, or friends/family acting as bartender, even if they are licensed. The bartender cannot be a guest at your wedding or consume alcohol during your event. The Haven Event Space will not tolerate irresponsible bartenders, and we will diligently enforce our alcohol regulations.